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Shit-tel  Singtel’s customer service is atrocious, they have really unpleasent, blunt and impatient ppl who doesnt seem to know their work.

I’ve recently upgraded handsets for 2 of my handphone lines. On the following day, I received news update from Reuters for both the handphone lines.

I then called in to 1626 where I was attended by “Silmi” who told me that upon the upgrade, a 30 days trial for color me tones and Reuters news update will be received.

When I told her that I was not informed of the trials beforehand, i.e. during the upgrading of handset, she told me off that I should have read what I had signed during the upgrading of equipment.

I later told her that I wanted the 30 days trial for color me tones and Reuters news update to be cancelled for both handphone lines. Also, I asked if my $4 monthly rebate for continuation with Singtel after the expiry of my contract would be affected.

She told me that the $4 rebate will still continue, but my line (contract) would be extended by another year. Does that mean that my line has now become a 3 year contract (2 years from signing up for the rebate, plus another 1 year for upgrading the handset)?

From what I know, the terms and conditions under the monthly rebate stated that it will cease the rebate upon upgrading of the handset, so is the terms and conditions written wrongly? Or has the customer service officer given me the wrong information?

Before I ended my call with Silmi, I asked her again, if the 30 days trial for color me tones and Reuters news update was cancelled for both lines. She replied “yes”, and I thanked her repeatedly.

On the next day, 1 of my handphone line still received the Reuters news update.

I called 1626 again and spoke to “Ida”. She told me that I have only requested a discontinuation for 30 days trial for color me tones for both lines, and discontinuation Reuters news update for only 1 of the lines.

I told her that I have requested for discontinuation for 30 days trial for color me tones and Reuters news update for both of lines, but she insisted that my request on the previous day was not so. What’s worse is that she actually wanted to argue with me on that.

I told her that it’s probably not her fault, and I know it has nothing to do with her, but she seemed eager to defend her colleague. So I spent the next few minutes trying to convince her that I’m not blaming any1, I just want to cancel the trial!

Towards the end of our conversation, she then changed her words and said that I have discontinued my 30 days trial for color me tones for 1 number, and discontinuation Reuters news update for both numbers. That is to say, she got mixed up and nothing right was done.

What is this?

It is really irritating that a simple assignment cant be carried out correctly even after repeated reminders, and the customer officers are so inconsistent in whatever they are say. Are they properly trained?

The world is truely unfair. There are people out there who are capable of doing work, desperately looking for a job. Yet incompetent people who cant even follow simple instructions are employed. Worse still, these incompetent people behave so rude and impatiently (they also cut me off while I was talking)!

This entry was posted on Wednesday, May 28th, 2008 at 6:19 am and is filed under Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.